Conference Paper ID : sjrbm.2025.38 | Open Access

Security, Convenience, and Trust: Critical factors driving consumer preferences in digital payment adoption.



Roja C. K.
Submission Date : March 04, 2025 Publication Date : July 23, 2025


As digital payment solutions become a growing phenomenon, factors that influence consumer acceptance have become a critical business and service concern. This article investigates the correlation of three broad influencing factors security, convenience, and trust on consumer acceptance of digital payment systems. Nowadays, people are facing more issues regarding trust in digital payments. We assume that the perceived security of an e-payment system is positively related to consumer trust and acceptance, and that the convenience of using digital payment solutions is positively related to consumer acceptance. This research will use a qualitative approach to analyze consumer perceptions and adaptation of e-payment methods, with a special focus on issues of trust and security among consumers. The observation of consumers will take place either in retail environments or through mobile payment applications. Sources of research include academic journals, government reports, and reputable online databases. The correlation method has been extended to use, in addition to understanding the hypothesis. Important findings from the current study, as well as an understanding of the crucial factors that influence consumer acceptance most importantly safety, ease, and trust would help businesses develop the most user-friendly, safe, and authentic digital payment platforms. Additionally, factors such as age, level of education, and technological literacy impact consumer attitudes toward digital payments. Digital payment services, including mobile wallets, contactless payments, mobile banking, peer-to-peer payments, online banking, and QR codes, allow consumers to make payments easily through their smart phones or other methods with minimal effort. This ease of use will make digital payment solutions more attractive and enhance consumers' confidence and trust in using these systems.As digital payment solutions become a growing phenomenon, factors that influence consumer acceptance have become a critical business and service concern. This article investigates the correlation of three broad influencing factors security, convenience, and trust on consumer acceptance of digital payment systems. Nowadays, people are facing more issues regarding trust in digital payments. We assume that the perceived security of an e-payment system is positively related to consumer trust and acceptance, and that the convenience of using digital payment solutions is positively related to consumer acceptance. This research will use a qualitative approach to analyze consumer perceptions and adaptation of e-payment methods, with a special focus on issues of trust and security among consumers. The observation of consumers will take place either in retail environments or through mobile payment applications. Sources of research include academic journals, government reports, and reputable online databases. The correlation method has been extended to use, in addition to understanding the hypothesis. Important findings from the current study, as well as an understanding of the crucial factors that influence consumer acceptance most importantly safety, ease, and trust would help businesses develop the most user-friendly, safe, and authentic digital payment platforms. Additionally, factors such as age, level of education, and technological literacy impact consumer attitudes toward digital payments. Digital payment services, including mobile wallets, contactless payments, mobile banking, peer-to-peer payments, online banking, and QR codes, allow consumers to make payments easily through their smart phones or other methods with minimal effort. This ease of use will make digital payment solutions more attractive and enhance consumers' confidence and trust in using these systems.
Pain Text:
Roja C. K. (2025), Security, Convenience, and Trust: Critical factors driving consumer preferences in digital payment adoption.. Samvakti Journal of Research in Business Management, 6(2) 44 - 53.